Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@nutritionadvice.org. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@nutritionadvice.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nutritionadvice.org.
At NutritionAdvice, we want you to be completely satisfied with your purchase. Please review our return and refund policy below.
Return Timeframe
You have 30 days from the date of delivery to request a return for eligible products.
Eligible Returns
We accept returns on products that are:
- Unopened and in their original sealed packaging
- Unused and in resalable condition
- Accompanied by proof of purchase
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Opened supplements, vitamins, or powders
- Opened collagen or greens products
- Products with broken seals or tampered packaging
- Perishable items
- Products marked as final sale
Return Shipping
- Customers are responsible for return shipping costs
- We recommend using a trackable shipping method
- We are not responsible for items lost or damaged during return shipment
Return Address: NutritionAdvice Returns [Your business address] [City, State, ZIP]
Refund Process
- Contact us at [your email] to initiate a return
- Ship the eligible product(s) to our return address
- Once we receive and inspect your return, we'll process your refund within 5-10 business days
- Refunds will be issued to your original payment method
- Please allow additional time for your bank or credit card company to post the refund
International Orders
- Customers are responsible for all return shipping costs from their country
- Customs duties, taxes, and import fees are non-refundable
- For orders under $50 USD, we may offer a refund without requiring physical return to avoid excessive shipping costs
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us within 7 days of delivery at [your email]
- Provide photos of the damage or defect
- We will provide a prepaid return label and issue a full refund or replacement
Exchanges
We do not offer direct exchanges. If you need a different product, please return the original item for a refund and place a new order.
Contact Us
If you have questions about returns or don't receive your refund in a timely manner, please contact us:
- Email: smkhit@gmail.com
- Response time: Within 24-48 hours